FAQ

FAQ

Hello!

SOUL BABY CARRIERS PROMISES YOU

* Comfort

Our soft and lightweight carriers are ideal in hot and humid climates; their sleek designs (so simple to layer) make them ideal for winter babywearing too. Our easy-to-launder carriers fit neatly into handbags and diaper bags. We only use 100% natural fibers like cotton and linen.

* Affordability

Enjoy world-class quality at unbeatable prices. We are passionate about babywearing affordable and accessible but we do not compromise when it comes to quality.

*Eco-friendly and Ethical Manufacturing

From manufacturing to packing, we strive to maintain earth-friendly practices as much as we can. We now use only cloth bags and cardboard boxes for packaging right now avoiding plastic as much as we can.

*Fairtrade working conditions

We have a very close relationship with our weavers and other suppliers and we always assure that they all follow fairtrade working conditions. All our carriers are manufactured inhouse so that we have complete control over quality and working conditions of our emplyees.

 

All this and we are also

PROUDLY MADE IN INDIA

Soul is a proud family-run registered Indian company. Every Soul carrier is designed, developed, hand-made, checked and shipped directly from Soul Studio,

Bangalore. Soul Team comprises working mothers, many of them either single or the sole wage-earner in their families. We believe that they deserve a safe, happy and comfortable work environment, and so our employee benefits promote health insurance, personal savings, help with their children’s education etc.

We source our fabrics from small-scale textile mills and weaver cooperatives (some run by the Government of India and non-profit organizations,) and always regulated by fair trade laws. Our weaving centres are spread in different parts of India including Karnataka, Tamil Nadu, Kerala and Andhra Pradesh.

FOCUSED ON SAFETY

As the first Indian company to produce international quality (and internationally safety-tested) ring slings, wraps, hybrid mei tais and full wrap conversion SSCs

in India, we put your child’s safety first. We are members of BCIA (Baby Carrier Industry Alliance) and compliant with CPSIA (Consumer Product Safety Improvement Act). In addition, Soul Tai and Soul Full buckle are tested for ASTM standards.

INDIA’S BIGGEST BABYWEARING BRAND!

It’s only been 2 years since Soul first introduced ring slings to India. In that short time we have grown to be India's biggest babywearing brand. Our baby

carriers are sold across the world. We have distributors/retailers in US, UK, Australia, New Zealand, Singapore, Mexico, Malaysia, Ireland, UAE and Italy. By the time you’re reading this, we have quite likely reached even more places!

 

Some questions we often answer!

What are the hours of operation?

All our baby carriers are available 24 hours a day on our website. We are here to help at all times 7 days a week. We try our best to get back to you in 48 to 72 hous.

I just ordered a baby carrier. When will it arrive?

Your carrier will be shipped within 48 hrs of placing your order and completing payment. Daily shipments are dispatched at 2 pm IST on most days. Your order will be shipped 6 out of 7 days a week (excluding Sundays). You will receive a tracking number and url within 3-4 days of placing your order, to track your shipment at every stage. Please allow 24 hours for your tracking number to become active.

Packages once dispatched generally take within 4-5 working days anywhere within India, and 4-10 days if shipping outside India. If haven’t received your carrier even after 10 days of ordering, please email us at hello@soulslings.com. We will help you! 

Please note, customs fees and import duties vary by country, and are the full responsibility of you, the customer. We try our best to label and send our packages with sufficient documentation to minimize costs as much as possible.

Oh no, I messed up my shipping address! Can I change it?

If this happens to you, email us as soon as you can and we’ll take care of it. Please include information such as order number and the date when order was placed. However, we reserve the right to be helpless if your order has already been shipped. We'll still try to make it right. We know how frustrating it can be to pay for something you never get.

What’s your refund/exchange policy?

We offer a one-time exchange or store credit for new, unused baby carriers (with no damages) in their original packaging within two weeks of receipt. Exchanges can be arranged if shipping charges for return of initial carrier from your address and shipping of newly chosen carrier is covered by and taken responsibility for by you, the customer. Soul will dispatch your newly chosen exchange carrier once initial carrier and final payment for shipping is received.

KINGDLY NOTE THAT WE DO NOT OFFER EXCHANGES FOR 'ACCESSORIES'.

Please note: All custom, one of-a-kind, and sale carriers are final sale and cannot be exchanged or returned. However, if your carrier arrives damaged, please contact us to arrange an exchange.

Our goal at Soul Slings is for you to use and love your baby carrier. Customer satisfaction is of utmost importance to us, so please do not hesitate to write to us with any concerns and we will definitely help you out! 

Our address:
Soul Slings,
443, 4th Main,
Srinagar,
Bangalore – 560050. India

Please email us with any concerns, questions or remarks. We will see what we can do!
Please Note: If there’s any manufacturing defect, please bring it to our notice within 2 weeks from the date of receiving. Any issues arising after 2 weeks from the date of receiving cannot be taken into consideration.  

I live outside India and I want to buy a Soul Sling. Do you do international shipping?

Yes. We ship anywhere in the world. Currency can be selected on top right corner of the BUY page on this website.
PLEASE NOTE: This does not include Customs Duty or any other Taxes. You’ll have to bear the Customs Duty and any other Taxes that might be applicable in your country.
We try our best to label and send our packages with sufficient documentation to minimize costs as much as possible.

In case of damage during transport or if I spot a defect in the product, will it be replaced? In that case, to which address can I return it?

Every carrier that leaves our studio is personally checked and re-checked to ensure you only get carriers in perfect, brand new condition. However, if you do recieve a damaged/defected carrier, we will be happy to replace it with another carrier (same or different colour depending on the availability). Our address and phone number will be mentioned on the package.
Please note: If there’s any manufacturing defect, please bring it to our notice within 2 weeks from the date of receiving. Any issues arising after 2 weeks from the date of receiving cannot be taken into consideration.  

If I am unhappy with the product, will my money be returned in full?

Unfortunately we can’t refund the money if you are unhappy with the product. Liking or not liking a product can be very subjective so we won't be able to take responsibility for that.

Buyers outside India who are not able to pay Custom Duties, Taxes and Clearance charges for various reasons, will Not Get Any Kind of Refund or Store Credits.

**Please note that all images of products are for representation purposes only, and may have slight variations in fabric texture and colour from the product in hand. 

I want a Soul Sling, but I'd want to try first. How do I snag a free one?

Follow us on FacebookTwitter and Instagram. We’ve been known to do ‘give aways’ from time to time!

I’m interested in stocking your products in my store. How do I go about it?

We believe in making our baby carriers more easily accessible to everyone everywhere! Please write to us if you are interesting in becoming a retailer or distributor at hello@soulslings.com.

I'm interested in testing and/or review of a Soul Sling. How do I go about it?

We have limited tester slings and carriers as our products are individually manufactured in-house by our own tailors and are therefore not mass produced in large numbers. Please write to us at hello@soulslings.com and we will get back to you!

Disclaimer

Soul Slings is not responsible for any injuries or accidents that may occur while using any Soul product. Please watch our tutorials, read our instructions and safety guidelines before using your carrier. Please use common sense while babywearing, and do not do anything that may harm you or your child. If you see any defects, damages, or wear and tear that is alarming please refrain from wearing your child.  

Some things to AVOID while baby wearing: 1. Any situations involving water; 2.Strenuous hiking, climbing, running or sports; 3.Riding bicycles, motorcycles or any moving vehicle; 4. Activities that involve exposure to heat and/or chemicals (e.g. cooking, cleaning). 

*If you have not found the information you are looking for, please do not hesitate to write to us at hello@soulslings.com :)

Happy Babywearing!